Updated on July 1, 2018
Important – Please read this Online Subscription License Agreement carefully.
BY COMPLETING THE ELECTRONIC ACCEPTANCE PROCESS AND DOWNLOADING SOFTNAS(tm) PRODUCTS OR SERVICES, YOU REPRESENT AND WARRANT THAT YOU: (i) ARE 18 YEARS OF AGE OR OLDER; (ii) ARE AUTHORIZED TO SIGN FOR AND BIND, THE CONTRACTING PARTY DEFINED BELOW AS “CUSTOMER;” AND (iii) HAVE READ, UNDERSTAND AND AGREE ON BEHALF OF CUSTOMER TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS ONLINE SUBSCRIPTION LICENSE AGREEMENT.
If you do not agree with the conditions set forth in this Agreement, you may choose not to approve, and immediately cease all download and use of, the Site and Products (prior to accessing the Product contained on the Site or installed within your computing environment). Once you access the Product on the Site or within your computing environment, for a free trial or actual purchase, you agree to the terms and conditions set forth in this Agreement and agree that this Agreement shall become legal and binding.
- BINDING AGREEMENT; GRANT OF LICENSE
This Online Subscription License Agreement (this “Agreement”) is a legal and binding instrument entered into as of the date of electronic acceptance by Customer (the “Effective Date”), by and between SoftNAS, Inc. (the “Company” or “SoftNAS.com”), and “Customer,” the individual or entity identified during the Online Registration as the “Customer”. The Company reserves the right to amend this Agreement from time to time without notice to Customer. The most current version of this Agreement can be reviewed by clicking on the Online Subscription License Agreement link.
All content contained within the SoftNAS.com and related websites, including but not limited to SoftNAS.com and other third-party websites offering the Product for subscription (collectively, the “Site”), and SoftNAS™ software, are hereinafter collectively referred to as “Product”, and are governed by this Agreement.
All content, literary work, concepts and ideas contained within, conveyed by and accompanying the Product and/or Site belongs to and is the sole property of the Company and its use is governed by this Agreement.
Grant of Limited License. Customer (and only Customer, and not any affiliate) is hereby and thereby granted a non-exclusive, non-transferrable, non-sublicensable, revocable, limited use license to make use of the Product and/or Site, as further described herein. Except those rights expressly granted in this paragraph, SoftNAS.com grants and Customer receives no other rights or licenses to the Product, derivative works (as defined in the United States copyright Act of 1976, Title 17 USC Section 101 et. Seq.) or any intellectual property or proprietary rights related thereto, whether by implication, estoppel or otherwise. Customer acknowledges and agrees that SoftNAS.com is the sole and exclusive owner of all right, title, and interest in and to the Products and any other products or services provided by SoftNAS.com, and that SoftNAS.com shall retain all intellectual property and proprietary rights in or related to the Product and the other products and services provided by SoftNAS.com.
Online Registration. To subscribe to Product via the Site, Customer may complete an online registration process. SoftNAS.com may reject an online registration or purchase by a potential Customer in its sole discretion and is not obligated to provide a reason for its rejection or choice not to provide service. In the event a potential Customer’s online registration or purchase is rejected by SoftNAS.com, such potential Customer may submit a new online registration for re-evaluation by SoftNAS.com.
Registration Data. As part of the online registration process, SoftNAS.com will collect certain limited information about Customer (“Registration Data”). All Registration Data provided by or on behalf of Customer must be current, complete and accurate, and Customer is solely responsible for updating such Registration Data as necessary. SoftNAS.com reserves the right to terminate this Agreement immediately in the event any Registration Data is found to be inaccurate, incomplete or not current at any time.
Account Password/Security. As part of the online registration process, Customer will establish one or more user or login accounts. Customer is entirely responsible for maintaining the confidentiality of its password and account login information, and Customer is solely responsible for any and all activities that occur under its account. Customer agrees to notify SoftNAS.com immediately of any unauthorized use of its account or any other breach of security. SoftNAS.com shall not be liable for any loss that Customer may incur as a result of a third party using its password or account, either with or without its knowledge. Customer may be held liable for losses incurred by SoftNAS.com or another party due to a third party using Customer’s account or password. Customer agrees not to provide its password or account login information to any third party for any reason. Customer acknowledges and agrees that in order to provide Customer with access to and use of the Products and Site, SoftNAS.com may provide Customer’s access information and account data to (i) Customer’s employee or agent who is identified in the Registration Data as the current system administrator for Customer’s account (the “Current Administrator”), (ii) such other employee or agent who may be designated by Customer as a replacement administrator for Customer’s account by following the procedures required by SoftNAS.com to effectuate such replacement, and (iii) any other person identified as an authorized user of the Products and Site on Customer’s behalf in the online registration form, Registration Data, or in any subsequent communication to SoftNAS.com.
Payment Information. As part of the online registration process, SoftNAS.com and/or it’s authorized payment processor partners will collect certain additional information related to billing and payment matters (“Payment Information”). Such Payment Information will include a valid debit card, credit card number, PayPal account or other payment processor with available credit sufficient to pay the applicable Fees (as defined below), an election of a preferred billing frequency, and other information as required by SoftNAS.com. All Payment Information provided by or on behalf of Customer must be current, complete and accurate, and Customer is solely responsible for updating such Payment Information as necessary. Customer hereby authorizes SoftNAS.com, from time to time, to take steps to determine whether the debit card or credit card number provided is valid. SoftNAS.com reserves the right to terminate this Agreement immediately in the event any Payment Information is found to be inaccurate, incomplete or not current at any time. SoftNAS.com shall not be responsible for any overdraft charge or other fees that may be incurred by SoftNAS.com’s use of Customer’s debit card or credit card.
Subscription Fees. Customer is responsible for all subscription fees and other fees and payments (the “Fees”) associated with Customer’s use of the Product, and hereby authorizes SoftNAS.com to obtain payment of all such Fees in accordance with the Payment Information. Fees for a particular Product applicable to Customer are published on the marketplace or on the Site from which Customer acquired or subscribed for the Product. Fees may be subject to change without prior notice, and changes shall be published on such marketplace or Site. If customer adopts a usage-based or consumption-based pricing structure, then the rate for and method of such pricing calculation as well as other terms and conditions are set forth on the applicable marketplace’s website or informational materials provided to Customer, all of which may be subject to change without prior written notice. Customer shall also be responsible for all applicable taxes (withholding tax, sales tax, use tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency EXCEPT those taxes based on SoftNAS.com’s net income. All Fees shall be invoiced and paid in US dollars and will not be adjusted for fluctuations in exchange rates. Customer shall have five (5) days after receipt to contest or dispute any invoice, and shall pay the portion of each invoice not in dispute. All such payments are deemed to be Customer’s acceptance of such invoices except for any portion timely disputed or contested, and shall be deemed Customer’s waiver to subsequently dispute or contest such invoice.
Confidential Information and Privacy. Unless expressly authorized in writing by the other party, neither party shall disclose to any third party any non-public information or materials provided by the other party under this Agreement and reasonably understood to be confidential (“Confidential Information”), or use such Confidential Information in any manner other than to perform its obligations under this Agreement. The foregoing restrictions do not apply to any information that (i) is in or becomes available through the public domain, (ii) is already lawfully in the receiving party’s possession, (iii) was known to the receiving party prior to the date of disclosure, (iv) becomes known to the receiving party from a third party having an apparent bona fide right to disclose the information, or (v) Confidential Information that the receiving party is obligated to produce pursuant to an order of a court of competent jurisdiction or a valid administrative subpoena, provided receiving party provides disclosing party timely notice of such court order or subpoena. Furthermore, Customer will keep in strict confidence all passwords and other access information to the Products. Customer shall for the duration of this Agreement and for any period required by law thereafter, be solely responsible for complying with with its obligations under applicable and country specific data protection and privacy laws (including, but not limited to, the Directive 95/46/EC of the European Parliament and, once it comes into effect, Regulation 2016/679 of the European Parliament and of the Council (the “GDPR”) and such other laws in respect of obtaining necessary registrations and consents for the use, distribution and processing of such data) with regard to all data that Customer may collect, store, retain or use in connection with the Product and/or Site (“Data”). Customer shall not provide any Personally Identifiable Information to SoftNAS.com, other than as may be included in Registration Data expressly requested by SoftNAS.com. Customer shall indemnify, defend and hold SoftNAS.com and its officers, directors and employees harmless and keep them indemnified from and against all claims and proceedings made or brought by any person in respect of any loss or damage to that person or in the exercise of that person’s statutory rights by reason of any wrongful disclosure, use or destruction of any Personally Identifiable Information provided by Customer or its affiliates to SoftNAS.com in breach of the foregoing. Customer is responsible for ensuring that SoftNAS.com has the right to lawfully obtain and process the information provided to SoftNAS.com by Customer and collected by Customer from Customer’s employees, contractors, personnel, vendors and end users in accordance with and Applicable Data Protection Law(s) (as defined below), including, but not limited to, by obtaining any necessary consents from, and providing notices and/or consent withdrawal mechanisms to, Customer’s employees, contractors, personnel, vendors and end users in accordance with Applicable Data Protection Law(s). Customer will provide SoftNAS.com with such information and co-operation as SoftNAS.com may reasonably request to assist SoftNAS.com in complying (and evidencing its compliance) with Applicable Data Protection Law(s) in relation to such information. As used herein, “Applicable Data Protection Law(s)” means any and/or all laws, rules, directives and regulations, on any local, provincial, state, federal or national level, pertaining to data privacy, data security and/or the protection of personal information including, but not limited to the European Privacy Directive 95/46/EC, as amended, the GDPR, as and when effective, and each European Union Member States’ national implementation thereof. “Personally Identifiable Information” shall mean any information about an individual which can be used to distinguish or trace an individual’s identity, including but not limited to e-mail, name, date and place of birth, biometric records, driver’s license or other government issued identification card numbers, credit or financial account numbers and personally identifiable payroll / financial information including employee identification numbers.
Reproduction of Intellectual Property. Any reproduction, copying, or any other form of unauthorized use of the intellectual property contained within the Site or Product is strictly forbidden without the express written consent from an authorized officer of SoftNAS.com, except as provided for herein.
Versions and Updates. By purchasing a subscription to the Product, Customer is entitled to use of the currently installed version of the Product, along with periodic updates, enhancements and fixes as published at SoftNAS.com, for as long as Customer’s paid-up subscription to the Product remains current and in effect.
Term of this Agreement; Termination. This Agreement remains in effect so long as the Product is installed or used by Customer and Customer’s subscription to Product remains current and paid-up. This License remains in full force and effect so long as Customer’s account is active and current, unless explicitly terminated, in writing, by Customer.
Upon termination of this Agreement, Customer agrees to cease using the Product, the techniques, the methods and processes Customer has gained from the Product and to destroy all copies of the Product material Customer has in its possession, on its personal computers, servers and other storage devices, including storage in email accounts or otherwise stored electronically, in hardcopy or other physical or non-physical form. The terms and provisions of this Agreement that reasonably would be expected to survive the termination or expiration of this Agreement shall survive such termination or expiration.
- LICENSE RESTRICTIONS
Customer may not:
(a) permit other unlicensed individuals or companies to access or use the Product or Site, without express written permission of SoftNAS.com. The Product is licensed for use by a company or a user at a specific company who is named and associated with the purchase receipt of the Product;
(b) modify, translate, reverse engineer, decompile, disassemble, deconstruct, or create derivative works based upon the Product;
(c) defeat or attempt to defeat any security, copy-protection or license enforcement mechanisms provided with the Product;
(d) rent, lease, transfer, timeshare, sublicense or otherwise transfer any rights in or to the Product;
(e) remove any copyright notice, proprietary notices or other labels on or within the Product and its content;
(f) use the Product for any reason other than Customer’s own use in operating Customer’s own business as an end-user of Product; provided, that, if Customer’s business is to provide services to end-users, then Customer may use the Product in connection with the provision of such services to end-users so long as such end-users adopt the terms and provisions of this Agreement;
(g) post the Product or its content on any Internet blog, internal or external file system, web site, public forum or other public location;
(h) download the Product content to save on personal computers or other storage devices, except for portions of the Product which are specifically designed to produce downloadable content and include an explicit link or button designated with the word “download” or “copy”;
(i) remove, alter or in any way modify the Product content, including but not limited to, SoftNAS.com copyright notices, logos or other Product content, except as designated in 2.h above;
(j) resell, distribute, or otherwise use any of the services on a timeshare or service bureau basis;
(k) access and/or use any of the Products in any manner that could damage, disable, overburden, impair or otherwise interfere with or disrupt the Site or the networks or security systems of SoftNAS.com; or
(l) tamper with the Product in any way, including attempting to increase available capacity, gain access to managed data beyond an active, paid-up Subscription Period (as defined below), or in any way alter or interfere with SoftNAS.com in its efforts to protect the Product and enforce proper payment as agreed upon herein.
(a) access and use the Product for individual, personal and business use on the virtual machines, cloud computing instances or physical machines licensed for use, provided that only the licensed normal end-users associated with the Product’s original purchase makes use of the Product. Customer may only use the Site and Product for Customer’s own use in operating its business and IT infrastructure. Products are licensed for use on a storage quantity (e.g., per Terabyte) basis for a period of time (e.g., per month) and feature basis. Customer agrees use of the Product requires pre-payment for the quantity and period of use intended by the customer;
(b) use the data managed and published by the Product that is specifically intended for use in application, databases, emails and/or other computing workloads, on Customer’s own computing environment (or cloud computing environments licensed by Customer);
(c) use the Product to manage Customer’s data storage, within the capacity and Subscription Period that has been purchased or otherwise provided;
(a) make its own best efforts to migrate, copy, back up, move or otherwise protect its data (beyond the normal services provided by SoftNAS.com and Product);
(b) adopt industry best practices for data back and restoration;
(c) validate and test the Product in a test environment to determine its suitability, compatibility, and appropriateness for a sufficient period of time and under appropriate conditions in its IT infrastructure prior to using the Product live; and
(d) migrate its own data out of the SoftNAS.com storage environment and Product prior to expiration of Customer’s Subscription Period, in the event Customer chooses not to renew its subscription. SoftNAS.com may delete all contents and information related to cancelled or expired Subscription Period. Once an account is cancelled or expires and the account and related information have been deleted, SoftNAS.com is not responsible for any data loss or service interruption that may result.
No other rights are granted hereunder except as expressly set forth in this Agreement.
(a) reference Customer and associated logo as a customer, unless Customer notifies SoftNAS.com in writing, requesting such references not be made;
(b) offer Customer other services, products, or promotions (“Additional Services”). By using the Site and/or Product Customer gives us permission to use information about Customer’s business and experience to help SoftNAS.com to provide the Additional Services to Customer’;
(d) from time to time, in SoftNAS.com’s sole discretion and with reasonable notice posted on the Site and/or sent to Customer at the Current Administrator’s email address provided in the Registration Data, to revise, update, or otherwise modify the Products and the Site and establish or change limits concerning use of the Products and Site, temporarily or permanently. SoftNAS.com reserves the right to make any such changes effective immediately to maintain the security and integrity of the Products, Site or users’ access information or to comply with any laws or regulations, and to provide Customer with electronic or written notice within thirty (30) days after such change. Customer may reject changes by discontinuing use of the Products and Site to which such changes relate. Customer’s continued use of the Products or Site will constitute Customer’s acceptance of and agreement to such changes. SoftNAS.com may, from time to time, perform maintenance upon the Site resulting in interrupted service, delays or errors in the Site. SoftNAS.com will attempt to provide prior notice of scheduled maintenance but cannot guarantee that such notice will be provided; and
- FREE TRIALS
SoftNAS.com may provide access to Product on a convertible or time-limited “free trial” basis, provided the conditions of such free trial are met. Free trials of the Product are conditioned upon:
(a) Free trial access, if provided, is as a “subscription” service for a limited-time, hereinafter termed the “trial period”, as a means of evaluating the Product and its capabilities for Customer’s specific needs, and as an inducement for the future purchase of a paid membership. For convertible free trial offers (if any), a credit card or other acceptable payment “authorization” may be required as collateral in the amount of the Product, as a deposit for future, automatic purchase by Customer upon expiration of the trial period (unless Customer explicitly cancels by following the proper process prior to the trial period expiring).
(b) for automatic conversion from a trial subscription to a paid subscription upon expiration of the trial period, if Customer has not cancelled prior to the trial period’s expiration and billing, if applicable. For fixed-period, non-convertible (e.g., 60-day trial) free trials, there is no conversion to a paid subscription (customer must explicitly purchase a commercial-use subscription license to continue using the Product beyond the trial period).
(c) Customer agrees that, upon a convertible free trial period expiration, Customer will be billed and become a paid-up subscription owner; and that there is no money-back guarantee or refund available after billing has occurred.
(d) It is Customer’s sole responsibility to make proper use of the free trial period to fully evaluate the Product to determine whether to continue as a paid member or cancel the subscription during the trial period.
(e) Customer agrees that it is solely its responsibility to cancel its subscription prior to expiration of the free trial period, and that any failure to cancel on Customer’s part is in no way the fault of SoftNAS.com, and Customer hereby authorizes the conversion of Customer’s free trial to a paid up membership at the end of the trial period.
(f) Customer agrees that it will not attempt to cancel by sending an email, opening up a Support Ticket, leaving voicemails, calling by telephone, or any other non-approved means; instead, Customer agrees to follow the published cancellation process provided at the time Customer began the free trial period, and said process is also to be made available on the SoftNAS.com Customer Area and SoftNAS.com Support site in such a way that it is easy to locate.
(g) Customer agrees that once the trial period expires, if Customer has not explicitly cancelled as agreed upon herein, prior to being billed for the paid-up subscription conversion amount, no refunds will be due or paid to Customer by SoftNAS.com, and Customer hereby agrees not dispute such legitimate charges.
(h) To be completely clear about this, it is Customer’s sole responsibility to follow the free trial cancellation process to properly cancel its account prior to the expiration of the trial period; any emails Customer sends or other forms of communications requesting cancellation do not constitute valid cancellation, are invalid and do not serve as proper cancellation notice (except in the case where the normal cancellation process on the Site is found to be non-functioning or otherwise unavailable for some reason, as determined solely by SoftNAS.com).
(i) Customer agrees that it will not print, save or otherwise retain any content contained within the Product or Site during the free trial period, including but not limited to, Web pages or any content contained within the Product or generated by the Product.
(j) Customer agrees that all content contained within the Product and/or generated by Product is copyrighted, proprietary material that Customer may not use for any purpose (other than evaluation of the Product itself) during the trial period.
(k) SoftNAS.com may delete all contents and information related to cancelled free trial accounts at any time and at its sole discretion. Once an account is cancelled or expires due to non-payment and the account and related information have been deleted, SoftNAS.com are not responsible for any data loss or service interruption that may result.
(l) Customer understands and agrees that during use of Product under a Free Trial license period, support will be limited to online forums only (no phone or email support may be available, at Company’s discretion).
(m) Upon expiration of free trial, the Product will cease to operate, no grace period is provided. Customer agrees this is reasonable, as free trial products are not authorized for production business use. Free trials are limited to evaluation purposes only, and Customer will not use free trials to operate its business with live data.
- RECURRING SUBSCRIPTION SERVICES
SoftNAS.com provides access to the Product on a “subscription” or “managed service” subscription basis. Use of the Product is conditioned upon acceptance of the following recurring subscription terms and conditions:
(a) Product access is being provided as a recurring subscription service for a specific period of time (e.g., one month or 1-year), hereinafter termed the “Subscription Period” with metered storage capacity and/or features associated with a purchased license, hereinafter termed the “subscription”. Such subscriptions involve the use of a credit card or other acceptable “payment method” in order to ensure Customer receives service continuity (until subscription is cancelled by Customer or expires).
(b) At the end of each Subscription Period, the payment method on file will be automatically billed (if online billing is applicable) and a new payment period will commence. It is Customer’s responsibility to ensure its payment method and billing information remain up-to-date to receive uninterrupted service, and Customer understands that its subscription will expire at the end of the subscription term.
(c) Customer agrees that, upon expiration of a Subscription Period, Customer will be re-billed and its subscription will be renewed, and that there is no money-back guarantee or refund available after said billing or re-billing has occurred.
(d) It is Customer’s sole responsibility to determine whether Customer continues with its subscription or cancels its subscription before the expiration of each Subscription Period.
(e) Customer agrees that it is solely its responsibility to cancel its subscription prior to expiration of the Subscription Period, and that any failure to cancel on Customer’s part is in no way the fault of SoftNAS.com.
(f) Customer agrees that it will not attempt to cancel its subscription by sending an email, opening up a Support Ticket, leaving voice mails, calling by telephone, or any other non-approved means; instead, Customer agrees to follow the published cancellation process provided to Customer at the time it began the original Subscription Period (or as updated from time to time by SoftNAS.com with notice to Customer), and said process is also to be made available on the SoftNAS.com Customer Area and SoftNAS.com Support site in such a way that it is easy to locate; i.e., within the Customer’s Account access area.
(g) Customer agrees that once a Subscription Period expires, if Customer has not explicitly cancelled as agreed upon herein, prior to being billed or re-billed for the subscription amount due, no refunds will be due or paid by SoftNAS.com, and Customer agrees not dispute such charges, which are considered legitimate.
(h) To be completely clear about this, it is Customer’s sole responsibility to follow the subscription cancellation process to properly cancel its subscription prior to the expiration of the Subscription Period; any emails Customer sends or other forms of communications requesting cancellation do not constitute valid cancellation, are invalid and do not serve as proper cancellation notice (except in the case where the normal cancellation process on the Site is found to be non-functioning or otherwise unavailable for some reason, as determined solely by SoftNAS.com). The subscription cancellation process ensures that cancellation of service is only available to the authorized subscription and account owner, which prevents unauthorized or accidental account or service interruption.
(i) Within seven (7) days after subscription expiration or payment failure, SoftNAS.com may, at its sole discretion, delete all contents and information related to cancelled accounts at any time and at its sole discretion. Once an account is cancelled or expires and the account and related information have been deleted, SoftNAS.com is not responsible in any way for any data loss or service interruption that may result.
(j) It is solely the Customer’s responsibility to migrate, copy or otherwise move or back up its data prior to subscription expiration or non-payment. In the case of expired customer accounts, to obtain access to data still managed by SoftNAS.com, Customer agrees to renew its subscription for a 30-day period to complete data migration (if account has expired or failed to renew for non-payment).
(k) Some Product subscriptions include a “grace period”, which is typically from 3 to 7 days in duration. Once a subscription expires, the grace period (if any) may apply. During the grace period which follows failed re-billing or account expiration, the Product will continue to function normally, and the Customer may receive email and other notices about the expired subscription. During the grace period, Customer must choose whether to renew its subscription for an additional 30-day period, or continue operating with an expired account for the duration of the grace period. Upon expiration of the grace period, the Company may place all Product file systems into a “read only” state, preventing further data from being written to data storage. Customer agrees this is a reasonable measure for Company to take, given non-payment for continued use of Product, and the Company making every reasonable effort to protect Customer’s data and provide a grace period during which subscription re-billing can be resolved. All existing data written to storage managed by Product prior to the grace period expiration should remain intact, and be available to customers who wish to migrate their data to another storage solution.
(l) Customer agrees not to continue use of any Product for which the Product’s subscription and/or grace period (if any) have expired. Customer agrees that any such further use of Product beyond these expiration periods constitutes a breach of this Agreement, and entitles SoftNAS.com to payment and/or damages.
- DISCLAIMERS. The authors and publisher of the Site and Product and all accompanying materials have used their best efforts to provide the best possible information and product, yet Customer’s use of this material is entirely at its own risk. SoftNAS.com, its authors, publisher, affiliates, officers, directors, employees, agents, suppliers, shareholders, members, and licensors (collectively, the “SoftNAS Parties”) make no representation or warranties of any kind with respect to accuracy, fitness, applicability, or completeness of the content of this Product. SoftNAS Parties do not warrant that Customer’s use of the Product will be uninterrupted or that the operation of the Product will be error-free.
THE PRODUCT AND THE SITE ARE PROVIDED “AS IS” AND TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE SOFTNAS PARTIES HEREBY DISCLAIM, AND MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, (EXPRESS, IMPLIED OR STATUTORY), INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY, QUIET ENJOYMENT, NON-INFRINGEMENT, NON-INTERRUPTION, WARRANTIES OF ITS THIRD PARTY PROVIDERS, OR ANY OTHER WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING OR USAGE OF TRADE. NO ORAL INFORMATION OR ADVICE GIVEN BY THE COMPANY SHALL CREATE A WARRANTY. FURTHER, CUSTOMER ACKNOWLEDGES THAT NEITHER SOFTNAS.COM NOR ITS THIRD PARTY SERVICE PROVIDERS CONTROLS THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SERVICES AND PRODUCTS PROVIDED PURSUANT TO THIS AGREEMENT MAY BE SUBJECT TO LIMITATIONS, DELAYS AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. SOFTNAS.COM IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET LOSS OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. SOFTNAS.COM HEREBY DISCLAIMS AND MAKES NO OTHER, WARRANTIES OR REPRESENTATION OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, AS TO THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM CUSTOMER’S PROVIDER AND ACCESS TO THE PRODUCTS OR SITE AT ANY TIME OR FROM ANY LOCATION OR ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES.
TO THE EXTENT THAT ANY IMPLIED WARRANTIES CANNOT BE EXCLUDED OR DISCLAIMED, SUCH IMPLIED CONDITION, REPRESENTATION AND/OR WARRANTY IS LIMITED IN DURATION TO THE MINIMUM AMOUNT PERMITTED BY APPLIABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY IN SUCH STATES. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
All links are for informational purposes only and are not warranted for content, accuracy, or any other implied or explicit purpose. Some links may involve compensation for referred products as an affiliate.
- LIMITATION OF LIABILITY
Customer accepts any and all risks associated with its decisions, whether or not such decisions are based in whole or part upon information provided by the Product. Accordingly, Customer shall solely bear the risk of any data loss or corruption in using the Product.
IF CUSTOMER ACQUIRED THE PRODUCT IN THE UNITED STATES, LATIN AMERICA, THE CARIBBEAN OR CANADA, REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL THE SOFTNAS PARTIES BE LIABLE FOR ANY INDIRECT, MORAL, SPECIAL, CONSEQUENTIAL OR INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER DAMAGES RELATED TO THIS AGREEMENT (INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF INCOME, LOSS OF OPPORTUNITY, LOST PROFITS, INTERRUPTION OF BUSINESS DAMAGES, COSTS OF RECOVERY OR ANY OTHER DAMAGES) (COLLECTIVELY, “SPECIAL DAMAGES”), ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, WHATSOEVER AND HOWSOEVER ARISING AND BASED ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THE SOFTNAS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF CUSTOMER ACQUIRED THE PRODUCT IN EUROPE, THE MIDDLE EAST, AFRICA, ASIA OR
OCEANIA, IN NO EVENT WILL THE SOFTNAS PARTIES, BE LIABLE FOR ANY LOST REVENUE,
LOST PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF
CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE
DAMAGES, HOWSOEVER ARISING, INCLUDING, WITHOUT LIMITATION, IN CONTRACT,
TORT (INCLUDING NEGLIGENCE) OR WHETHER ARISING OUT OF THE USE OF OR
INABILITY TO USE THE PRODUCT, EVEN IF, IN EACH CASE, THE SOFTNAS PARTIES, HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT FULLY APPLY TO CUSTOMER. THE FOREGOING EXCLUSION SHALL NOT APPLY TO ANY LIABILITY ARISING OUT OF OR IN
CONNECTION WITH: (I) DEATH OR PERSONAL INJURY, (II) FRAUDULENT MISREPRESENTATION, OR (III) SOFTNAS.COM’S LIABILITY IN CONNECTION WITH ANY TERMS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
IF CUSTOMER ACQUIRED THE PRODUCT IN JAPAN, EXCEPT FOR LIABILITY ARISING OUT OF OR IN CONNECTION WITH DEATH OR PERSONAL INJURY, FRAUDULENT MISREPRESENTATION, AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL THE SOFTNAS PARTIES BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE PRODUCT OR OTHERWISE AND EVEN IF THE SOFTNAS PARTIES OR ANY APPROVED SOURCE OR THEIR SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF CUSTOMER ACQUIRED THE PRODUCT IN THE UNITED STATES, LATIN AMERICA, CANADA, JAPAN OR THE CARIBBEAN, NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE SOFTNAS PARTIES’ AGGREGATE LIABILITY HEREUNDER SHALL IN NO EVENT EXCEED THE MOST RECENT SUBSCRIPTION PAYMENT AMOUNT OR $100.00, WHICHEVER IS LESS. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT (I.E. THE EXISTENCE OF TWO OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT).
IF CUSTOMER ACQUIRED THE PRODUCT IN EUROPE, THE MIDDLE EAST, AFRICA, ASIA OR
OCEANIA, NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY,
ALL LIABILITY OF THE SOFTNAS PARTIES TO CUSTOMER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO SOFTNAS OVER THE IMMEDIATELY TWELVE MONTH PERIOD FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT (I.E. THE EXISTENCE OF TWO OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT). NOTHING IN THE AGREEMENT SHALL LIMIT (I) THE LIABILITY SOFTNAS.COM TO CUSTOMER FOR PERSONAL INJURY OR DEATH CAUSED BY THEIR NEGLIGENCE, (II) SOFTNAS.COM’S LIABILITY FOR FRAUDULENT MISREPRESENTATION, OR (III) ANY LIABILITY OF SOFTNAS.COM WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
CUSTOMER ACKNOWLEDGES AND AGREES THAT SOFTNAS.COM HAS SET ITS PRICES AND ENTERED INTO THE AGREEMENT IN RELIANCE UPON THE DISCLAIMERS OF WARRANTY AND THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, THAT THE SAME REFLECT AN ALLOCATION OF RISK BETWEEN THE PARTIES (INCLUDING THE RISK THAT A CONTRACT REMEDY MAY FAIL OF ITS ESSENTIAL PURPOSE AND CAUSE CONSEQUENTIAL LOSS), AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.
Customer may cancel its subscription at any time. Upon cancellation, no unused Fees are due or payable and no refunds will be paid upon termination.
SoftNAS.com may terminate this Agreement at any time should Customer violate the terms of this Agreement or fail to render payment as agreed upon herein. If this Agreement is terminated by SoftNAS.com for cause, no refund will be provided.
Customer may terminate this Agreement, with or without cause.
Upon termination of this Agreement, Customer agrees to immediately move, copy and remove any critical data managed by SoftNAS.com and Product within seven (7) days, and then cease use of Product and Site, destroy all copies or other Product materials Customer have downloaded, and cease use of and access to the Product and Site, except as otherwise provided herein.
Upon termination of this Agreement, Customer agrees that SoftNAS.com may retain all monies paid for Product, whether or not the full term of the original subscription has completed.
Upon termination of this Agreement, Customer will immediately discontinue all access to and use of the services. SoftNAS.com shall not be liable for any damages resulting from a termination of this Agreement as provided for herein; provided, however, the termination of this Agreement shall not affect any claim arising prior to such termination.
- Service and Support Levels
During the Subscription Period, the Company shall provide Customer with the support and service levels applicable to Customer’s use and registration of the Products as described at https://www.softnas.com/wp/support/ (the “Support Program”). Customer hereby agrees that the following terms and conditions shall govern the delivery of support services and support levels by the Company to Customer under the Support Program:
(a) The Company will provide Customer and the allotted authorized Customer users specifically identified in the registration process (“Technical Support Contacts”) the support services and levels described in the Support Program (“Support Services”). Such descriptions, as may be amended from time to time, are deemed to be part of this Agreement. Customers who have ordered the Support Services, accepted this Agreement and, if applicable, paid the Annual Support Fee as set forth below. Support Services will be delivered by a member of the Company technical support team to the Technical Support Contacts during the days and times set forth in the Support Program. The Company has the right to subcontract any of the Support Services to third parties without Customer’s prior authorization. Support is delivered in English only, unless the Customer is in a location where localized support has been made available by the Company at the Company’s discretion. Customer shall promptly notify the Company if such individuals are no longer designated as Technical Support Contacts. The Support Services are only applicable to the Products specifically associated with each level of the Support Program (the “Supported Product”) and to no other instances of products or services Customer may also be using. The term “Annual Support Fee” as used in this Agreement means the Annual Support Fee set forth on the Support Program.
(b) Customer shall have access to the Company’s services via remote computer access (“Remote Services”). Should Customer choose to access the Remote Services, Customer hereby grants permission to the Company to access the Supported Product, including any and all systems on which it resides, for the sole purpose of providing Support Services to Customer. CUSTOMER ACKNOWLEDGES THAT IT MAY CONTROL ALL OF THE COMPANY’S ACCESS TO THE SUPPORTED PRODUCT AND TO CUSTOMER’S SYSTEMS BY SELECTING A “HIGH” SECURITY SETTING AND MONITORING ALL SUCH ACCESS; PROVIDED, HOWEVER THE COMPANY SHALL NOT BE LIABLE FOR ANY FAILURE TO PROVIDE SUPPORT SERVICES AS A RESULT OF CUSTOMER’S SECURITY SETTINGS AND MONITORING OF THE COMPANY’S ACCESS TO CUSTOMER’S SYSTEMS.
(c) Customer will commence implementation of the solutions and/or follow the recommendations provided by the Company reasonably promptly after the Company’s communication of such solutions or recommendations to Customer’s Technical Support Contacts. Customer shall promptly notify the Company if such solutions and/or recommendations fail to resolve a specific issue or creates a new issue.
(d) The Company may limit or terminate the Support Services being provided if Customer uses the Support Services in an abusive, unprofessional, or fraudulent manner, as determined by the Company in its reasonable discretion. Examples of such use include a high number of calls that concern previously resolved issues, repeated posing of questions to which the answer is readily found in the documentation, and discussion of issues that are not related to technical support of the Products. Additionally, once the Compay determines, in its sole discretion, that an issue, error or problem is not caused solely by the Products, the Company may, in its discretion, impose a charge equal to the Company’s then-prevailing charge for professional services for any continued support or service. Resale or assignment by Customer is strictly prohibited and will be grounds for termination of this Agreement. Replacing an authorized user with a different Technical Support Contact is permitted so long as the contact is not the owner of the Support Program and the request is done in writing prior to providing Support Services to the new Technical Support Contact. the Company will only provide Support Services for Products that are properly registered with the Company.
(e) The Company shall not be required to provide any Support Services relating to problems or issues arising out of or from (i) Customer’s use of the Products inconsistent with the Company’s instructions or in a manner for which Supported Products were not designed or modification of the Supported Products without the Company’s prior written authorization; (ii) damage to the media on which the Supported Products are provided or to the computer on which the Supported Products are installed; (iii) Customer’s negligence, misuse, or modification of the Supported Products; (iv) versions of Supported Products other than the most recent version (e.g., 5.x) and one version back (e.g., 4.x); (v) third-party products and technologies not specifically listed in the Support Program; (vii) conflicts related to replacing or installing hardware, drivers, and software that have not been approved by the Company; (viii) Customer’s failure to implement solutions and/or follow recommendations provided by the Company in a timely manner or at all as contemplated above; (ix) Customer’s failure to adopt industry best practices for data backup and protection or the failure of such best practices in preserving the Customer’s data; or (x) the Customer’s failure to properly test and validate the Supported Product to determine its suitability, compatibility and appropriateness for a sufficient period of time and under appropriate conditions in its IT infrastructure prior to using the Supported Product live.
(f) For paid support levels under the Support Program, the Company shall provide the applicable Support Services for a term of one (1) year after the date such paid support level is selected (the “Initial Support Term”). Subsequent one year renewal terms are optional and may be subject to terms, conditions and fees different from those stated herein. Customer may be subject to additional fees prior to the reinstatement of any paid Support Services hereunder.
(g) Notwithstanding anything to the contrary herein, the support services may be terminated by the Company for failure of Customer to pay the Annual Support Fee (or any regularly scheduled portion thereof), as may be applicable, if such failure to pay continues for ten (10) days after the Company gives Customer written notice of such failure. The Company may also terminate the Support Services if Customer materially breaches the terms of this Agreement and fails to cure such breach within thirty (30) days of written notice thereof, except that a material breach of any license granted to Customer in the terms of this Agreement applicable to the Supported Product shall be grounds for immediate termination of the Support Services.
(h) Customer acknowledges that the Company has the right to discontinue the manufacture and development of any of the Supported Products and the Support Services for any Supported Products, including without limitation the distribution of older versions of Supported Products, at any time in its sole discretion. The Company reserves the right to alter the Support Services from time to time, using reasonable discretion but in no event shall such alterations result in (i) diminished support from the level of support set forth herein; (ii) materially diminished obligations for the Company; (iii) materially diminished rights of Customer, or (iv) higher Annual Support Fees during the then-current term. The Company shall provide Customer with written notice of any permitted material changes to these Support Services contemplated herein.
(i) The Company will use commercially reasonable efforts to provide the Support Services in a professional manner, but the Company cannot guarantee that every question or problem raised by Customer can or will be resolved. Nothing in this Agreement shall be construed as expanding or adding to the warranty for the Supported Product and/or other applicable agreement with the Company governing use of the Supported Product. All Support Services are made available and provided “as is” and “as available,” without condition, endorsement, guarantee, representation or warranty of any kind by the Company and further subject to this Agreement. EXCEPT FOR ANY WARRANTY, CONDITION, REPRESENTATION, OR TERM TO THE EXTENT TO WHICH THE SAME CANNOT OR MAY NOT BE EXCLUDED OR LIMITED BY LAW APPLICABLE TO CUSTOMER IN ITS JURISDICTION, THE COMPANY MAKES, AND CUSTOMER RECEIVES, NO WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, RELATED TO OR ARISING IN ANY WAY OUT OF THE SUPPORT SERVICES OR THE PROVISION OF MATERIALS OR SERVICES UNDER THIS AGREEMENT. THE COMPANY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
(j) IN NO EVENT SHALL THE COMPANY’S LIABILITY OR THOSE OF ITS CONTRACTORS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, SHAREHOLDERS, AGENTS OR ASSIGNS (COLLECTIVELY, THE “SOFTNAS PARTIES”) ARISING FROM OR RELATED TO THE SUPPORT SERVICES EXCEED THE ANNUAL SUPPORT FEE PAID BY CUSTOMER FOR THE SUPPORT SERVICES ORDERED BY CUSTOMER FOR THE ANNUAL TERM IN WHICH THE LIABILITY AROSE, AND IF NO SUCH ANNUAL SUPPORT FEE IS PAYABLE, THEN $100.00. IN NO EVENT SHALL ANY SOFTNAS PARTY HAVE ANY LIABILITY FOR ANY SPECIAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE OF EQUIPMENT OR FACILITIES, OR INTERRUPTION OF BUSINESS, ARISING FROM OR RELATED TO THIS AGREEMENT UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT ANY SOFTNAS PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
- ADDITIONAL TERMS
(a) Authority. Each party hereby represents and warrants to the other party that it has all necessary authority to enter into and perform its obligations under this Agreement without the consent of any third party or breach of any contract or agreement with any third party.
(b) Assignment. Customer may not assign its rights or delegate its duties under this Agreement either in whole or in part, and any such attempted assignment or delegation shall be void, unless Customer’s corporate entity is acquired by, sold to or ownership of Customer’s company is transferred to, another party.
(c) Force Majeure. SoftNAS.com will not be responsible for any delay, interruption or other failure to perform under this Agreement due to acts beyond the control of SoftNAS.com.
(d) Choice of Law. The formation, existence, construction, performance, validity and all aspects whatsoever of this Agreement or of any term of this Agreement will be interpreted and construed in accordance with the laws of the State of Texas without regard to conflicts of laws provisions thereof, and excluding the United Nations Convention on the International Sale of Goods. Subject to Section 8(p) below, the courts of the State of Texas will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with this Agreement. SoftNAS.com and Customer agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such action or proceeding. Any waivers or amendments will be effective only if made in writing. The prevailing party in any action to enforce this Agreement will be entitled to recover its attorney’s fees and costs in connection with such action. Customer represents that it is not a government agency and it is not acquiring the license pursuant to a government contract or with government funds.
(e) Export/Import Laws. The parties will comply with all applicable U.S. and non-U.S. import and export control laws and regulations, including, but not limited to the U.S. International Traffic in Arms Regulations and Export Administrations Regulations, and will: (x) not transfer, directly or indirectly, any product, technical data, or software or the direct product of that technical data or software, to any country, until any government-required export license or approval is obtained; and (y) provide assistance or information to the other party as necessary to obtain government-required export/import licenses or approvals. Customer will obtain at its own risk and cost all required export or import licenses, documentation, and authorizations and carry out all related export or import formalities and procedures applicable to Customer’s operations and use of the Products. If requested by SoftNAS.com, Customer will provide written assurances that the Products will not be used for any restricted end-uses as defined by U.S. and other applicable laws from time to time and will provide to SoftNAS.com copies of all applicable export and import licenses obtained pursuant to the foregoing upon request.
Without limiting the foregoing, Customer agrees that (1) neither Customer nor any of its affiliates nor any of its or their officers, directors, shareholders, members, or managers (collectively, the “Customer Parties”) is, and are not acting on behalf of, any person who is a citizen, national, or resident of, or who is controlled by the government of, Cuba, Iran, North Korea, Sudan, or Syria, or any other country to which the United States has prohibited export transactions; (2) the Customer Parties are not, and are not acting on behalf of, any person or entity listed on the U.S. Treasury Department list of Specially Designated Nationals and Blocked Persons, or the U.S. Commerce Department Denied Persons List or Entity List; and (3) the Customer Parties will not use the Products for, and will not permit the Products to be used for, any purposes prohibited by law, including, without limitation, for any prohibited development, design, manufacture or production of missiles or nuclear, chemical or biological weapons. U.S. Export Control Classification Numbers (ECCN’s) may be found at https://www.bis.doc.gov/index.php/licensing/commerce-control-list-classification/export-control-classification-number-eccn.
(f) High-Risk Use. Customer hereby acknowledges that the Product are not designed or intended for access and/or use in or during high-risk activities including, but not limited to: medical procedures; on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or the design, construction, operation or maintenance of any nuclear facility. SoftNAS.com hereby expressly disclaims any express or implied warranty of fitness for such purposes.
(g) Proprietary Rights. SoftNAS.com retains ownership of all proprietary rights in or associated with all its Products and services, and Customer may not use the SoftNAS.com logo, or any other name, logo, icon or mark identifying SoftNAS.com’s products and/or services without prior written permission of SoftNAS.com. All content, video, text and graphics on this site are protected by U.S. copyright and international treaties and may not be copied or re-used without the express written permission of SoftNAS.com, which reserves all rights.
(h) Compliance with Laws. Customer shall comply with all applicable laws, codes, ordinances, rules and regulations relating to Customer’s access to and/or use of the Services. Customer represents and warrants to SoftNAS.com that none of the Customer Parties is, or shall not be during the term of this Agreement, in violation of any applicable laws, regulations, orders, sanctions or similar actions relating to terrorism, bribery, money laundering, embargo or restrictive trade practice (collectively, the “Anti-Terrorism Laws”), including without limitation Executive Order No. 13224 on Terrorist Financing, effective September 24, 2001 and relating to Blocking Property and Prohibiting Transactions With Persons Who Commit, Threaten to Commit, or Support Terrorism (the “Executive Order”) and/or the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001 (Public Law 107-56) (the “USA Patriot Act”). Further, Customer represents and warrants that none of the Customer Parties is or during the term of this Agreement shall be a “Prohibited Person,” which is defined as follows: (i) a person or entity that is listed in the Annex to, or is otherwise subject to, the provisions of the Executive Order; (ii) a person or entity owned or controlled by, or acting for or on behalf of, any person or entity that is listed in the Annex to, or is otherwise subject to the provisions of, the Executive Order; (iii) a person or entity with whom SoftNAS.com is prohibited from dealing with or otherwise engaging in any transaction by any Anti-Terrorism Law, including without limitation the Executive Order and the USA Patriot Act; (iv) a person or entity who commits, threatens or conspires to commit or support “terrorism” as defined in Section 3(d) of the Executive Order; (v) a person or entity that is named as a “specially designated national and blocked person” on the then-most current list published by the U.S. Treasury Department Office of Foreign Assets Control at its official website, http://www.treas.gov/offices/eotffc/ofac/sdn/t11sdn.pdf, or at any replacement website or other replacement official publication of such list; and (vi) a person or entity who is affiliated with a person or entity listed in items (i) through (v), above. Customer shall notify SoftNAS.com immediately in writing upon the occurrence of any event that would render the foregoing representations and warranties inaccurate.
(i) No Waiver. The failure of either Customer or SoftNAS.com in any one or more instance(s) to insist upon strict performance of any of the terms of this Agreement will not be construed as a waiver or relinquishment of the right to assert or rely upon any such term(s) on any future occasion(s).
(j) Severability. If any provision of this Agreement is declared by judicial or other competent authority to be invalid, illegal, or unenforceable, such provision shall be severed from this Agreement and the other provisions shall remain in full force and effect.
(k) No Third Party Rights. This Agreement is by and between SoftNAS.com and Customer and all obligations, duties, responsibilities and benefits hereunder are only enforceable by the parties hereto. No person or entity not a party to this Agreement will be deemed to be a third party beneficiary of this Agreement or any provision hereof and any rights of such person or entity to enforce this Agreement or any term hereof is hereby excluded.
(l) Entire Agreement. This Agreement sets forth the entire agreement and understanding of the parties relating to the subject matter hereof and supersedes all prior and contemporaneous oral and written agreements and understandings with respect to the same.
(m) Captions and Headings. Captions and headings are used herein for convenience only, are not a part of this Agreement, and shall not be used in interpreting or construing this Agreement.
(n) Language. Only the most current English version of this Agreement is binding. In the event of inconsistency or discrepancy between the English version and any other language version of this Agreement, the English-language version shall prevail.
(o) Beta or Early Access Program (EAP) versions. The terms of this subsection shall only apply to Customer with respect to any “Beta” or “Early Access Program” version of any of the Product (hereinafter referred to as “Beta Services”) made available to Customer for purposes of evaluation and feedback. Any version or feature of the Product that is marked or identified as “Beta” or similar wording or designation (whether marked officially or through other communications with Customer) will be considered to be subject to this Section 9(o), and this Section 9(o) will be applicable thereto. Customer acknowledges that the Beta or EAP Product Customer is evaluating may contain defects, errors and other problems and is provided to Customer “as-is.” Therefore, SoftNAS.com disclaims any warranty or liability obligations to Customer of any kind with respect to such Beta Services.
Customer further acknowledges the importance of communication between SoftNAS.com and Customer during Customer’s use of the Beta Product and participation in SoftNAS.com’s Beta program and hereby agrees to receive related correspondence and updates from SoftNAS.com. In the event Customer requests to opt-out from such communications, Customer’s participation in the SoftNAS.com Beta program may also be canceled. Customer also hereby acknowledges that SoftNAS.com has not made any representations, promises or guarantees that the Beta Services will ever be announced or made available to anyone in the future and that SoftNAS.com has no express or implied obligation to Customer to announce or introduce the Beta Services.
Customer agrees not to publish any information about its experience with the Beta Product to any third-party or make public statements, written or verbal, to others regarding its experience with Beta Product, without the express written consent of SoftNAS.com.
During the SoftNAS.com Beta or EAP program, Customer may be asked to provide feedback regarding Customer’s use of the Beta Service(s) and Product, and Customer hereby grants to SoftNAS.com a perpetual, royalty-free worldwide license to use and/or incorporate such feedback into any SoftNAS.com product or service (including the Beta Services) at any time at the sole discretion of SoftNAS.com. With respect to the Beta Services, this subsection shall supersede any other terms and conditions contained herein, but only to the extent necessary to resolve conflict.
(p) Dispute Resolution. All claims or disputes arising in connection with this Agreement which are not settled by the parties within sixty (60) days after notice is first given by either party to the other will be exclusively and finally settled by arbitration under the American Arbitration Association Commercial Arbitration Rules. The seat or legal place of arbitration shall be in Houston, Texas. The language to be used in all arbitral proceedings and related documentation and testimony shall be English, and judgment upon the award rendered by the arbitrator(s) may be entered in to any court having competent jurisdiction over it. The award rendered by the arbitrator(s) shall state its reasoning and not include any type of damages that are expressly excluded against a particular party hereunder. Either party may request a court of competent jurisdiction in accordance with Section 8(d) above to provide interim relief without waiving this Agreement to arbitrate disputes. Each party shall pay for and bear the costs of its own experts, evidence and legal counsel and its own pro-rata share of the cost of arbitration. Customer expressly consents to arbitration under this provision and to the jurisdiction of the courts to enforce any award made hereunder. Customer expressly waives any claim of sovereign immunity specifically and exclusively to SoftNAS.com for the limited purposes of enforcement of this Agreement.
(q) Notices. Any notices that are required to be given hereunder shall be in writing and sent to the address of Customer as provided in the Registration Data and to the address of SoftNAS.com at
10000 Memorial Dr., Suite 888, Houston, Texas 77024. Notice may be delivered personally or sent by registered delivery service and shall be deemed effective on the date that is the earlier of: (a) one business day in the United States after being sent by registered signature required delivery service, and (b) actual receipt evidenced by signature.
(r) No Partnership. The relationship of the parties hereto is that of independent contractors and nothing contained herein will create or imply an agency, employer, or partnership relationship between the parties.
(s) Injunctive Relief. Actual or threatened breach of Sections 1, 2, 3, 7, and 9 may cause immediate, irreparable harm that would be difficult to calculate and could not be remedied by the payment of damages alone. Accordingly, SoftNAS.com will be entitled to seek preliminary and permanent injunctive relief and other equitable relief for any such breach in any court of competent jurisdiction over Customer.
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SoftNAS, Inc. Headquarters
10000 Memorial Drive, Ste. 888
Houston, TX 77024
Directory: (832) 495-4141
Fax: (832) 412-2256
9211 West Road, Ste. 143-162
Houston, TX 77064