SoftNAS Cloud and SoftNAS Cloud/Enterprise subscribers have the following support options available:
- Phone Support: Contact the helpdesk by phone during regular business hours, from 9 a.m. to 5 p.m. CT, Monday through Friday.
- HelpDesk Tickets: Open a help desk ticket for issue tracking and faster support. Visit HelpDesk.
- Email Support: Email our support team (this will open a help desk ticket). – firstname.lastname@example.org
- SoftNAS Forums: Search the existing knowledge base, or post a question of your own. View Forums.
You can log in to your customer account and select “License Keys, Downloads and Support” to access your support services.
AWS Customers, please have your AWS Account ID available.