Premium Support - Paid SoftNAS Cloud and SoftNAS Cloud/Enterprise subscribers have the following support options available:

  • Regular Phone support: Contact the helpdesk by phone during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
  • Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
  • Email Support:  Email our support team (this will open a help desk ticket). –
  • SoftNAS Forums: Search the existing knowledge base, or post a question of your own.


Log in to your customer account and select “License Keys, Downloads and Support” to access your Premium Support services.