Premium Support - Paid SoftNAS Professional subscribers have the following support options available:
- Regular Phone support: contact the helpdesk by phone during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday
- Helpdesk Tickets: open a help desk ticket for issue tracking and faster support
- Email Support: email our support team (this will open a help desk ticket)
- Online Support Agents – our support agents are available online to answer questions and assist you
Live Chat Software by Kayako
Log in to your customer account and select “License Keys, Downloads and Support” to access your Premium Support services.
Free Trial and SoftNAS Essentials Support
- SoftNAS Essentials and Free Trials of SoftNAS are provided with online support via our SoftNAS Forums.