Premium Support - Paid SoftNAS Cloud and SoftNAS Cloud/Enterprise subscribers have the following support options available:
- Regular Phone support: Contact the helpdesk by phone during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
- Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
- Email Support: Email our support team (this will open a help desk ticket). – firstname.lastname@example.org
- SoftNAS Forums: Search the existing knowledge base, or post a question of your own.
Log in to your customer account and select “License Keys, Downloads and Support” to access your Premium Support services.