Premium Support - Paid SoftNAS Professional subscribers have the following support options available:
- Regular Phone support: contact the helpdesk by phone during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday
- 24 x 7 Phone Support: if you purchased 24 x 7 business-critical support, you may contact the help desk anytime, 24 hours a day
- Helpdesk Tickets: open a help desk ticket for issue tracking and faster support
- Email Support: email our support team (they will open a help desk ticket)
Log in to your customer account and select “License Keys, Downloads and Support” to access your Premium Support services.
Free Trial and SoftNAS Essentials Support
- SoftNAS Essentials and 60-day Free Trials of SoftNAS Professional Edition are provided with online support via our SoftNAS Forums.